Question 1

What will my investment and/or associated costs be?

Accepted Answer

The Clean model requires no investment from the property owner. We take care of design, installation, commissioning, maintenance and direct support for the users of our laundries. You only need to provide the space for the installation, the electricity and water supply, and an internet connection for our App to work.

Question 2

What are the benefits of choosing Clean as your provider?

Accepted Answer

You get your self-service laundry with no upfront investment and complete support: design, installation, commissioning, preventive maintenance and repairs for any issue. We handle revenue collection and pay your commissions monthly, with a 100% transparent online system to check them.

Question 3

How does the commission model work?

Accepted Answer

Each month you receive a percentage of the previous month's sales. We believe in long-term, mutually beneficial partnerships, so we are committed to providing users with the best service to get the maximum performance from the laundry.

Question 4

What is the payment cycle?

Accepted Answer

The payment cycle is monthly, corresponding to the sales amounts from the previous month. Payment is made on the 20th of each month, provided the customer's invoice is issued before the 15th of that month.

Question 5

How much space is required for the installation?

Accepted Answer

Every laundry has its own particularities: we design it based on the projected number of users and the available space. At a minimum, each machine takes up around 0.64 m², not counting the space needed for water, electricity and drainage connections.

Question 6

How long does installation take?

Accepted Answer

Once the space is prepared, installation takes place the same day. We carry out prior on-site visits to verify that the facilities meet the necessary standards. From the initial request to commissioning, we estimate at least one month if the space is already built.

Question 7

What types of machines do you offer?

Accepted Answer

Our laundries are equipped with washers and dryers from the sector's leading brands such as LG, Alliance and Schulthess, which guarantee optimal performance and efficiency in the washing and drying processes.

Question 8

What is the maintenance cost?

Accepted Answer

There are no associated maintenance costs. The Clean model includes both maintenance and repairs in the event of issues.

Question 9

Does Clean have coverage in case of damage to third parties?

Accepted Answer

Clean compensates for damage resulting from machine defects and/or malpractice or gross negligence on Clean's part. In addition, all our installations are covered by liability insurance.

Question 10

What payment options will users have?

Accepted Answer

Our app lets users pay with cards and online payment platforms. In particular cases where using the app is not possible, we offer card payments through physical readers.

Question 11

Do you accept foreign cards?

Accepted Answer

Yes, our app accepts payment with foreign cards.

Question 12

Can the app be set up in different languages?

Accepted Answer

Yes, our app can be set to each user's language.

Question 13

What support materials are available for laundry users?

Accepted Answer

Our laundries have instruction guides to walk users through the washing and drying processes. The signage provides a phone number and/or email address, and the 24/7 help chat can be accessed from the app.

Question 14

What are the laundries' opening hours?

Accepted Answer

Our laundries can be used 24 hours a day, 7 days a week, every day of the year.

Question 15

What should I do if there is an issue with the machines?

Accepted Answer

Report it as soon as possible to our customer service number or by email, so we can resolve the issue as quickly as possible.

Frequently asked questions

Still have questions?